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REFUND & RETURN POLICY

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@birdybag.com .

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@birdybag.com  and send your item to:5702 Alfred Ave,Westminster CA 92683

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 5702 Alfred Ave,Westminster CA 92683

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DELIVERY TIMES

We usually ship within 2-3 business days. 

If you do not receive an email confirming the shipment, please contact our service team.

SHIPPING COST

Shipping is WORLDWIDE Free for all items.

CUSTOM FEES

Paying import taxes and customs duties is the duty of the buyer. The buyer is  responsible for any import duties or taxes.

MULTIPLE ITEM ORDERS

We have 6 different warehouses in different countries. When you order multiple items at one order, each item will be shipped separately. They will arrive to you in single packages. The shipping is worldwide free, so it does not affect your cost.

BUYER PROTECTION

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was the wrong product.

For more information check Refunds & Returns Policy.

TRACK YOUR ORDERS

You can track your order in the 'TRACK ORDER' section in the main menu.

CONTACT US

Need Help? Send us an email at support@birdybag.com and we will reply as soon as possible. 

Our service team usually replies all emails within 24-48 hours. For any reason, if your inquiry is not solved within 48 hours, please contact us again And we will come back to you shortly.

SATISFACTION GUARANTEED

We stand by our high-quality products. That is why any purchase comes with 30 day money back guarantee

SECURE CHECKOUT

Pay with the World’s Most Popular and Secure Payment Methods.

FREE WORLDWIDE DELIVERY

Handling time 1-3 business days. Estimated delivery between 1-2 Weeks (Premium Shipping).